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Genuine Leadership Playbook
21 Proven Tactics to Elevate Your Team, Create Impact, and Lead with Connection.
A practical guide to connection-driven, integrity-based leadership — built through hospitality and designed for leaders everywhere.
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Leadership isn’t about your title— it’s about how you show up.
Its presence, consistency, service, and raising the standard in every room you enter.
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Inside this playbook are 21 proven tactics to help you lead with clarity, coach with purpose, build trust, and create meaningful impact for your team, guests, and community.
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Written by Austin J. Crawford — operator, leadership coach, and founder of Do Right. Be Great.
Grab a Sneak Peak Here.​​
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Inside, you’ll find 21 actionable tactics designed to:
Whether you’re in hospitality, retail, or any people-driven industry, these strategies work because they’re universal. This isn’t just a playbook—it’s a call to action for leaders ready to create their legacy.
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